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Communication

The Communication page helps clinic teams review reminders, payment notifications, and delivery outcomes.

Communication channels​

Petaladdin can record and send client communication through these channels:

  • Email
  • SMS
  • WhatsApp

The available channel for a message depends on the client's saved contact details and the clinic's enabled communication setup. For example, email messages need a valid email address, while SMS and WhatsApp messages need a usable phone number.

What users can do here​

  • review sent and queued communication records
  • use Queue Due
  • use Queue Membership Renewals
  • check delivery status and errors
  • confirm whether a message was sent by email, SMS, or WhatsApp

What the log shows​

Each communication record can include:

  • communication type
  • channel: Email, SMS, or WhatsApp
  • recipient
  • subject
  • message body
  • status
  • date and time
  • document links when the message included a consultation or invoice PDF

Statuses can include:

  • queued
  • sent
  • failed
  • resolved

Queue actions​

If reminder features are enabled, the page can show:

  • Queue Due
  • Queue Membership Renewals

Use these actions when you want Petaladdin to prepare reminder messages for overdue activity or upcoming membership renewal follow-up.

Some communication messages can include secure document links for clients or pet parents.

Document links can be used for:

  • consultation PDFs
  • invoice PDFs

When a recipient opens a valid document link, Petaladdin downloads the PDF directly.

For clinic staff, this means:

  • clients can receive documents without logging into the staff system
  • staff should send links only through approved clinic communication channels
  • if a client says a link does not open, resend the document from the correct invoice or consultation

When to use this page​

Open Communication when:

  • a client says they did not receive a reminder
  • a client says a document link did not open
  • you need to confirm which channel was used for a client message
  • you want to confirm renewal reminders were queued
  • a notification failed and needs follow-up

Channel troubleshooting​

If a message is not delivered:

  • confirm the client has the correct email address or phone number saved
  • check whether the message was attempted on the expected channel
  • review the status and error details in the communication log
  • resend the reminder or document after correcting the client's contact details

Important note​

This clinic help center covers the logs page used by clinic teams. Super-admin communication settings are out of scope here.