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Communication Logs

The Communication page helps clinic teams review reminders, payment notifications, and delivery outcomes.

What users can do here​

  • review sent and queued communication records
  • trigger due reminders
  • queue membership renewal reminders
  • check delivery status and errors

What the log shows​

Each communication record can include:

  • communication type
  • channel
  • recipient
  • subject
  • message body
  • status
  • date and time

Statuses can include:

  • queued
  • sent
  • failed
  • resolved

Queue actions​

If reminder features are enabled, the page can show:

  • Queue Due
  • Queue Membership Renewals

Use these actions when you want Petaladdin to prepare reminder messages for overdue activity or upcoming membership renewal follow-up.

When to use this page​

Open Communication when:

  • a client says they did not receive a reminder
  • you want to confirm renewal reminders were queued
  • a notification failed and needs follow-up

Important note​

This clinic help center covers the logs page used by clinic teams. Super-admin communication settings are out of scope here.